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I. Information about the Seller


Mandala Float Studio Natalia Piotrowska

 ul. Rzeźnicka 2/69 

80-822 Gdansk

NIP: 583-301-56-08 

Regon: 380276667 

Contact:, phone +48 600-452-918

II. Terms of Use of Gift Cards


1. Vouchery Prezentowe są na okaziciela i są wydawane w formie eleganckiego bonu zapakowanego w kopertę. Voucher  also has a digital version, which is in the form of a PDF sent by email for self-printing, and is personal. Both versions give the same rights to the holder. Further, the use of the word Gift Voucher / Voucher  applies to both versions of the voucher.

2. Vouchers contain the value or name of the treatment, a specific serial number, expiry date and authorize the use of services at the Mandala Float Studio salon according to the valid price list and the value of the _cc781905-5cde- 3194-bb3b-136bad5cf58d_Voucher. They can be used to pay for all services according to the offer available on the website 

3. Cards are valid for a period of 3 months from the date of purchase - during this period, the purchased services or amount must be used. After the expiry date of the Voucher, if it is unused in whole or in part, the value or service is lost.

4. Voucher  can be used during one or several visits, depending on the services or value purchased.

5. In order to arrange a convenient date for the visit, please contact the reception at +48 784-071-025 or +48 600-452-918, e-mail: lub via contact form posted on 

6. When making a reservation, please inform the reception that the form of payment for the agreed treatment will be a Gift Voucher, please provide the name and surname of the bearer.

7. If the reservation is not canceled by phone, e-mail or in person, 24 hours before the scheduled visit, the Voucher is considered to be redeemed.

8. Voucher must be presented at the reception before using the treatment.

9. Vouchers cannot be returned or exchanged for cash. It is also not possible to spend change in cash from Vouchers that are for an amount higher than the value of the services used.

10. According to the wish, the recipient may pay extra to the Voucher if the value of the services they want to use is higher than the value of the Voucher.

11. Payments with a gift voucher cannot be combined with promotions and discounts.

12. Voucher for selected services or service packages can be exchanged for all other services from the Mandala Float Studio offer in the same amount or more expensive upon prior payment.

13. Valuable vouchers entitle to use any selected services.

14. Vouchers do not include the purchase of cosmetics.

15. In the event of loss or destruction of the Voucher, the Seller shall not be liable or compensate for the loss caused by the situation.


III. Regulations for the purchase of a Gift Voucher, Order acceptance


1. Vouchers are available for continuous sale and can be for any amount, but not more than PLN 2,000, or for a specific service.

2. Vouchers can be purchased at Mandala Float Studio. The purchase of the Voucher in the salon does not involve any additional fees.

3. Voucher can also be purchased by placing an order via the order form available on the website, by e-mail  or by phone.

4. In the case of Vouchers ordered via the Internet, by email or by phone, the Customer may choose the payment method: prepayment to our bank account_cc781905-5cde-3194-bb3b-136bad5cflew , in cash or by card upon collection at the Mandala Float Studio salon (ul. Rzeźnicka 2/69, Gdańsk). Acceptance of the order and transfer details are confirmed by the Seller by e-mail to the address provided by the Buyer in the order.

5. When paying by bank transfer for Voucher , the order will be processed after the payment is credited to the Seller's account or after sending by e-mail (to confirmation of the transfer. Reservations for Voucher can also be made only after the funds have been credited to the account or confirmation has been sent.

6. At the request of the Buyer, the Voucher can be sent to the address indicated in the order.

7. Placing an order is tantamount to acceptance of these regulations.

8. Information on services on the website does not constitute an offer within the meaning of the Civil Code, but an invitation to conclude a contract.

9. Placing an order by the Customer entails the obligation to pay for the selected Voucher in the amount specified in the order.

10. Any changes to the order after payment must be agreed by e-mail at:


III. Complaint conditions, notification of a defect in the sold item

1. The Act of 30 May 2014 on consumer rights and the Civil Code regulate issues related to the non-compliance of the purchased Voucher  with the contract. In case of any complaints, please contact the Seller via e-mail:

2. In the notification of non-compliance of the Voucher with the contract, the name and surname of the ordering party, describe the reason for the non-compliance and specify the request in accordance with art. 560 of the Civil Code, i.e. price reduction, withdrawal from the contract, replacement of the item with a defect-free item or removal of the defect. The Seller will respond to the Consumer's requests no later than within 14 days. Voucher inconsistent with the contract should be returned or brought personally to: cc781905-5cde-3194-bb3b-136bad5cf58d_address: Mandala Float Studio Natalia Piotrowska, ul. Rzeźnicka 2/69, PL 80-822 Gdańsk.


IV. Withdrawal from the contract

1. Pursuant to the Act of 30 May 2014 on consumer rights, a consumer who has concluded a distance contract may withdraw from it within 14 days (counted from the moment of delivery) without giving any reason and without incurring costs. To meet this deadline, it is enough to send a written statement before its expiry to: e-mail address: or correspondence address: ul. Rzeźnicka 2/69, 80-822 Gdańsk.

2. In the event of withdrawal from the contract, the contract is considered void and the Customer is released from any obligations. What the parties have provided is returned unchanged, unless a change was necessary within the limits of ordinary management. The mutual benefits of the parties shall be reimbursed immediately, not later than within 14 days. The purchased Gift Card should be returned or brought in person to the following address: ul. Rzeźnicka 2/69, 80-822 Gdańsk. The Seller refunds the amount due for the returned products (total amount for the products + cost of first-way shipping from the Store to the Consumer) within 14 calendar days.

3. Pursuant to Art. 38 of the Act on Consumer Rights, the User is not entitled to withdraw from the contract in relation to contracts:

    1. for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the entrepreneur he will lose the right withdrawal from the contract;

    2. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the expiry of the deadline to withdraw from the contract ;

    3. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to meet his individual needs;

    4. in which the subject of the service is an item that deteriorates quickly or has a short shelf life;

    5. in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;

    6. in which the subject of the service are items which after delivery, due to their nature, are inseparably connected with other items;

    7. in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, and the delivery of which may take place only after 30 days and whose value depends on market fluctuations over which the trader has no control;

    8. in which the consumer explicitly demanded that the entrepreneur come to him for urgent repair or maintenance; if the entrepreneur provides additional services other than those requested by the consumer, or supplies items other than spare parts necessary to perform the repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or items;

    9. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;

    10. for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement;

    11. concluded by public auction;

    12. for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, leisure services, entertainment and sports events or cultural, if the contract specifies the day or period of service provision;

    13. for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline for withdrawing from the contract and after informing him by the entrepreneur about the loss of the right to withdraw from the contract.


V. Prices

1. All prices are given in Polish zlotys.

2. The price given for each service that can be purchased on Voucher is binding at the time of placing the order by the Customer.

3. The Seller reserves the right to change the prices of the services on offer. The price change does not apply to services that have been ordered by the Customer.

4. The Seller publishes information about its offer on the website

5. The prices on the website next to the offered product include VAT and are given in Polish zlotys. They do not include possible delivery costs. Delivery costs are specified and visible in the card order when selecting the shipping option.

6. The binding and final price of the services that can be purchased on the Voucher  is their price given on the website at the time of placing the order by the Customer.

7. Each transaction is confirmed by sending an e-mail order confirmation of the Voucher  and includes, among others,   the value for which the Voucher_cc781905-5cde-3194-bb3b-136bad_5cf58 will be its price, total value of the order, form of delivery, address/shipping details.

8. The Seller may provide a promotional offer on the basis of which the prices of services will be reduced. Promotions in the Store cannot be combined, unless the regulations of a given promotion provide otherwise.


VI. Settlement and delivery

1. Payment for the Voucher purchased via internet Voucher can be made by prepayment to the company bank account or in cash or by card upon receipt of the Voucher_cc781905-5cde-3194-bb3b-18 at the Seller's registered office. The day of payment is considered to be the day of crediting the Seller's account.

2. A receipt from the cash register or an invoice is a confirmation of the purchase. In order to receive an invoice, the Buyer is obliged to send the invoice data by email:

3. The receipt and invoice will be sent/issued to the Customer together with the purchased Voucher.

4. Delivery costs in Poland depend on the choice of delivery method and range from PLN 0 to PLN 15. The delivery of the ordered goods takes place on the territory of the Republic of Poland.


VII. Order fulfillment

1. The order processing time is up to 7 working days after placing the order.

2. The Seller is responsible for failure to meet the deadline due to the fault of the Seller.

3. The Seller is not responsible for failure to meet the deadline due to the occurrence of the so-called force majeure. In the event of reasons preventing the execution of the order on time, the Seller shall immediately notify the Customer of them, giving at the same time the expected time of order completion. In this case, the Customer may withdraw the order in writing or in the form of a notification by telephone.

4. The voucher can be collected in person on weekdays from Monday to Friday from 13.00-21.00 and at weekends (Saturday-Sunday) from 10.00-19.00 at the Seller's address: ul. Rzeźnicka 2/69, 80-822 Gdańsk  or by courier (PLN 15.00), Polish Post (PLN 10), Inpost parcel machines (PLN 11) only within the territory of the Republic of Poland. In the case of ordering a digital version, the PDF is sent by e-mail to the e-mail address of the Ordering Party specified in the order.

5. Completion of the order should be understood as the completion of all stages of implementation: from starting the order processing process by the Store, through handing over the parcel to a courier company, sending it in a parcel locker, at the post office or sending an e-mail to handing over the parcel to the Customer.

6. The Store is obliged to provide the Customer with a voucher free od defects.


VIII. Shipment damage

1. The Seller is not responsible for physical defects of the product arising from the moment of handing over the product to an entity professionally engaged in courier activities, unless the physical defect of the product arose as a result of a pre-existing cause in the product.

2. Before acknowledging receipt of the shipment, the Customer is obliged to check whether the packaging has not been damaged in transport.


IX. Personal data

1. By placing an order in the online store, the Customer agrees to place his personal data in the Mandala Float Studio database, which data will be processed in accordance with the Personal Data Protection Act of August 29, 1997 (Journal of Laws No. 133, item 883), i.e. of June 17, 2002 (Journal of Laws No. 101, item 926), for the purposes of the complaint process. Providing personal data is completely voluntary, but necessary for the effective implementation of the complaint process. Providing personal data by the Customer and consent to their processing are necessary for Mandala Float Studio to complete the order. The customer is responsible for providing false personal data.

2. Personal data is protected in accordance with the Act of August 29, 1997 "On the protection of personal data" (Journal of Laws No. 133, item 883) in a way that prevents third parties from accessing them.


X. Final Provisions

1. These Regulations are available at the Seller's registered office, as well as at the Internet address: The Customer may access the Regulations at any time.

2. The Seller allows the right to change these Regulations for important reasons.

3. Changes to the Regulations will not affect the placed and implemented orders. Orders accepted for execution are subject to the Regulations valid at the time of placing the order.

4. These Regulations were published on 28 August 2020 r. and valid from 28 August 2020.

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